Client Success & Social Media Specialist

Company Description Sutantra Technologies is a modern software engineering and digital solutions company based in Nepal, specializing in end-to-end B2B software development. The team delivers custom web applications, cross-platform mobile apps, cloud architectures, and AI integrations for businesses and contemporary organizations. In parallel, Sutantra Digital operates as a fast-growing consumer marketplace for AI tool subscriptions, digital software licensing, and digital product assets. Rooted in technical precision and built for scale, Sutantra Technologies focuses on bridging complex engineering with high-speed digital commerce, offering services such as enterprise IT consulting, API architecture, and modern SaaS solutions.Role Description The Client Success & Social Media Specialist is a full-time hybrid role based in Butwal, with flexibility for some work-from-home arrangements. This role involves managing client relationships, ensuring client satisfaction, and supporting onboarding and ongoing success with Sutantra’s digital and software solutions. The specialist will respond to client inquiries, resolve issues, gather feedback, and proactively communicate updates across multiple channels. In parallel, the role includes planning, creating, and publishing content on social media, monitoring engagement, and collaborating with internal teams to align messaging with brand and product goals. The person in this position will track key performance metrics, prepare reports on client success and social media activities, and contribute ideas to improve customer experience and online presence.QualificationsStrong Interpersonal Skills to build trust, maintain long-term client relationships, and collaborate effectively with internal teams.Excellent Communication abilities, including clear written and verbal communication, active listening, and professional client-facing interactions.Customer Service and Customer Satisfaction skills to handle inquiries, resolve issues promptly, and support positive outcomes for clients.Customer Experience mindset, with the ability to gather feedback, identify pain points, and contribute to continuous improvement of client journeys.Experience or strong interest in social media management, content creation, and basic analytics across platforms such as Facebook, Instagram, LinkedIn, and TikTok.Organizational and time management skills to handle multiple client accounts, social media tasks, and reporting responsibilities in a fast-paced environment.Comfort with digital tools, SaaS platforms, and basic data tracking; prior exposure to B2B software, IT services, or digital marketplaces is an advantage.Relevant education in Business, Marketing, Communications, IT, or a related field, or equivalent practical experience in client-facing or social media roles.