Client Service Officer (CSO)

Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound and outbound. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.Join Kalash Services and build a rewarding career in customer experience.At Kalash Services, we're looking for enthusiastic, customer-focused professionals who are passionate about delivering exceptional client service.Roles & Responsibilities✔️ Serve as the primary point of contact for client inquiries via phone, email, and chat.✔️Provide accurate information and deliver prompt, professional support.✔️Resolve client concerns and escalate complex issues when necessary.✔️Maintain accurate client records and update CRM systems.✔️Coordinate with internal teams to ensure timely issue resolution.✔️Record and monitor client interactions to ensure service quality.✔️Gather client feedback and contribute to continuous service improvement.✔️Adhere to company policies, quality standards, and data confidentiality requirements.✔️Meet individual and team performance targets while delivering an excellent customer experience.Eligibility Criteria✅ Excellent written & verbal English communication✅ Strong customer service and interpersonal skills✅ Basic understanding of call center operations✅ Good organizational and multitasking abilities✅ Proficiency in MS Office & CRM software✅ Pleasant personality with a positive attitude✅ Experience in customer support, client service, or public relations is preferred✅ Bachelor's degree or diploma in Business, Communications, or a related field is an advantageSkills: bpo,good communication,sales knowledge,poc,interpersonal skills,crm