Business Development Officer (BDO)

Company DescriptionKalash Services Pvt. Ltd., based in Lalitpur, Nepal, is a cutting-edge call center delivering superior inbound, outbound, and non-voice services like data entry and social media management. The company specializes in offering customized Business Process Outsourcing (BPO) solutions and prides itself on adaptability to meet dynamic customer requirements. With a keen focus on customer satisfaction, Kalash combines advanced technology, well-trained support staff, and world-class infrastructure to provide exceptional service. Dedicated to staying at the forefront of industry trends, the company continually updates its processes and systems to uphold high-quality standards in customer care.Role DescriptionThis is a full-time on-site role for a Business Development Officer specializing in the Outsourcing and Call Center industry. The position is based in Kathmandu and involves identifying and pursuing new business opportunities, building and maintaining client relationships, analyzing market trends, and preparing financial proposals. The officer will work closely with clients to ensure top-notch customer service and contribute to the overall growth and strategic planning of the organization.Key ResponsibilitiesIdentify and target industries and clients aligned with our BPO servicesGenerate and manage leads through outbound outreach, networking, and referralsOwn the full sales cycle from prospecting to deal closurePrepare proposals, SOWs, and pricing in collaboration with internal teamsBuild long-term client relationships and drive upsell and cross-sell opportunitiesTrack sales performance, forecast revenue, and share market insights with managementNegotiate contracts and pricing agreements with clientsAchieve monthly and quarterly sales and revenue targetsRepresent the company at meetings, networking events, and industry engagementsRequired Skills & QualificationsBachelor’s degree in Business, Marketing, or a related field2–3 years of business development or sales experience in BPO or IT-enabled servicesStrong negotiation, presentation, and proposal-writing skillsExperience managing full sales cycles and closing dealsAbility to work cross-functionally in a fast-paced environmentResults-oriented mindset with strong analytical and problem-solving abilitiesComfortable working in a fast-paced, target-driven environmentMust have own vehiclePreferred AttributesExperience working with domestic & international clientsStrong professional network in outsourcing or customer service industrySkills: bpo,sales,outsourcing,point of contact,business development,networking