Front Desk Officer

We are looking for a professional, friendly, and well-organized Front Desk Officer to manage the reception area and serve as the first point of contact for students, parents, visitors, instructors, airline representatives, and other stakeholders. The ideal candidate should have excellent communication and customer-service skills, a professional appearance, and a positive attitude suitable for an aviation training environment.Key ResponsibilitiesFront Desk & ReceptionWelcome and professionally assist students, parents, visitors, and clients.Manage the reception desk and maintain a professional and welcoming environment.Handle incoming telephone calls, emails, messages, and general inquiries.Direct visitors and inquiries to the appropriate department or staff member.Maintain visitor records and provide necessary information and assistance.Receive and distribute correspondence, documents, and packages.Student Support & EnquiriesProvide information about aviation training programs, admission procedures, course schedules, fees, and institute services.Respond to student and parent enquiries through in-person visits, telephone, email, WhatsApp, and other communication channels.Assist prospective students with initial enquiries and connect them with the appropriate counsellor or admissions officer.Maintain records of student enquiries, visits, and follow-ups.Assist students with routine administrative requests.Administrative SupportMaintain attendance records, appointment schedules, registers, and other front-office documents.Assist in preparing notices, letters, forms, certificates, and other administrative documents.Coordinate meetings and appointments for management and instructors.Maintain proper filing and documentation of front-office records.Assist with photocopying, scanning, printing, data entry, and other administrative tasks.Coordinate with Accounts, Admissions, Academic, and Administration departments as required.Training & Classroom CoordinationProvide information regarding class schedules, room allocations, examinations, seminars, and other institute activities.Assist instructors and academic staff with basic administrative requirements.Coordinate classroom and training-room arrangements when required.Inform students about schedule changes, holidays, examinations, and institute notices.Assist during seminars, workshops, orientations, graduation programs, and other institute events.Communication & Customer ServiceMaintain professional communication with students, parents, instructors, airline representatives, and other stakeholders.Handle complaints and routine concerns professionally and refer complex matters to the appropriate authority.Maintain confidentiality of student and institutional information.Promote a positive image and professional standards of the aviation training institute.