Sales Service Representative

Company Description Goodwish Engineering Pvt. Ltd. is a Nepal-based technology company focused on Robotics, Artificial Intelligence, Software Development, Drone Solutions, and Automation. The team designs and builds innovative products such as WishChat (an LLM-based chatbot for Romanized Nepali), WishPark (a SaaS smart parking system), GoodAttendance (a biometric and facial attendance platform), and VSR (a visitor service robot), alongside custom industrial drones. The company delivers scalable software platforms and tailored drone services for enterprises, research organizations, and industrial applications. Goodwish Engineering actively supports government digital transformation and works with educational institutions, public agencies, and private sector partners. The organization values creativity, engineering excellence, and a shared vision for a smarter, more automated Nepal.Role Description The Sales Service Representative is a full-time, on-site role based in the Lalitpur District. This position involves engaging with prospective and existing clients, explaining Goodwish Engineering’s products and services, and supporting them through the sales cycle. The representative will respond to inquiries, prepare quotations, assist with demonstrations of solutions such as AI tools, robotic systems, and drone services, and coordinate with technical teams to address customer requirements. Daily responsibilities include maintaining accurate records of leads and client interactions, following up on opportunities, and providing post-sale support to ensure customer satisfaction. The role also includes contributing to outreach activities, gathering feedback from clients, and supporting continuous improvement of sales processes.QualificationsStrong customer service and client relationship skills, with the ability to communicate clearly and professionally in spoken and written English and Nepali.Sales and negotiation abilities, including experience with lead follow-up, basic sales pipeline management, and closing customer deals.Interest in or familiarity with technology domains such as AI, robotics, software platforms, or drone solutions, and capacity to learn technical product features.Organizational and administrative skills, including accurate documentation, use of office productivity tools, and attention to detail in quotations and reporting.Ability to work collaboratively with engineering and operations teams, while managing time effectively in a fast-paced on-site environment.Prior experience in sales, customer support, or service roles is preferred; experience in technology or engineering sectors is an added advantage.Minimum of a +2 or equivalent experience in Business, Marketing, Engineering, or a related field is beneficial.