Chief Operating Officer (COO)

Healthy Home is hiring a Chief Operating Officer (COO) to own the operations that make a 21-year brand actually feel like one.We're a weight-loss, aesthetic wellness, and preventive health company in Nepal, four outlets strong and expanding — and we're rebuilding from the ground up around one core belief: a client should get the exact same experience, the exact same care, and the exact same standard, no matter which outlet they walk into. Right now, that's our single biggest gap, and it's the job we're hiring for.This is not a strategy role. It's a builder's role. You'll own:Day-to-day operations across every outlet — client flow, staff standards, hygiene, facility quality, the hundred small things that decide whether a client trusts us again.SOPs that actually get followed, not just written and filed away.Staff scheduling, team management, and a culture built on respect, discipline, accountability, and care — not politics.Service delivery quality — complaint resolution, on-time sessions, consistent results.Supporting new outlet and franchise openings so they launch to the same standard as day one.You're the right fit if:You've run operations for a multi-location business before — retail, healthcare, hospitality, or wellness all count.You think in systems and checklists, not vibes — and you've actually built an SOP that survived without you standing over it.You care about the details most people walk past: how a towel is folded, whether the front desk greets someone the same way every time.You want to build something, not maintain something.CompensationCompetitive, based on experience — happy to discuss specifics directly.If getting the small things right, every time, at every location, sounds like your kind of challenge — reach out. Tell me about an operation you've actually fixed, not just managed.