Leasing Support Officer

We are seeking a detail-oriented, proactive, and customer-focused Leasing Support Officer to support property management, short-term accommodation operations, and accounting administration. The ideal candidate will have strong written and spoken English skills, excellent organisational abilities, and the confidence to handle guest enquiries, resolve complaints, coordinate maintenance, and maintain accurate financial records.This role requires someone who takes ownership of tasks, communicates professionally, follows through on commitments, and can manage multiple priorities while ensuring a smooth experience for tenants, guests, property owners, and internal teams.Key Responsibilities1. Property Management SupportPrepare and manage Property Management Agreements (PMAs) and related documentation.Advertise rental properties and assist with tenant applications.Draft tenancy agreements and coordinate bond lodgements.Monitor rental arrears and promptly notify the property manager.Coordinate maintenance requests and follow up with relevant stakeholders.Assist with lease renewals and rental negotiation communications.Maintain accurate and organised property documentation in SharePoint.2. Short-Term Accommodation & Guest SupportManage booking enquiries and guest communications before arrival, during their stay, and after checkout.Provide clear and accurate information regarding check-in/check-out procedures, keys, parking, property facilities, and house rules.Verify booking and property details before confirming arrangements.Handle guest complaints professionally by understanding the issue and offering practical solutions within the scope of authority.Coordinate with cleaners, field staff, maintenance providers, and property managers to resolve guest concerns.Provide timely updates to guests and ensure issues are followed through to resolution.Maintain detailed case records, including actions taken, responsible persons, deadlines, approvals, and outcomes.3. Accounting & Administrative SupportMaintain accurate records of bookings, refunds, platform fees, payouts, cleaning invoices, and approved expenses by property and reservation.Prepare weekly financial summaries covering accommodation income, cleaning fees charged, actual cleaning costs, management fees, payouts, and outstanding discrepancies.Prepare monthly property performance summaries and draft owner statements based on agreed fee structures and reporting periods.Reconcile financial records and identify missing, duplicate, or inconsistent entries before submission.Maintain clear distinctions between cleaning revenue, cleaning costs, management fee revenue, and overall business profit.Submit financial reports for review and approval before releasing statements or processing payments.