Operations Manager

We are seeking a results-driven and hands-on Operations Manager to lead our Fleet Operations department and ensure smooth, efficient, and reliable day-to-day operations. The ideal candidate will be strong in team management, data-driven performance management, fleet operations, vendor coordination, and incident handling.This role requires someone who can take ownership, make data-backed decisions, develop high-performing teams, and respond effectively to operational issues. The Operations Manager will also be required to handle operational phone calls after working hours and be available to manage accident or incident cases when required.Key ResponsibilitiesLead the Fleet Operations department and oversee day-to-day operational performance.Design, implement, and maintain a rider performance framework, including KPIs, scorecards, and performance reviews.Drive fleet growth toward active-rider targets and monitor recruitment pipeline performance and results.Manage fleet-related vendors and service partners, including performance tracking, coordination, and technical rollouts.Own and manage the rider rewards and recognition program to motivate and retain high-performing riders.Prepare regular fleet maintenance reports for leadership, highlighting recurring issues, vehicle downtime, cost trends, and recommended improvements.Plan and execute rider events, including recognition programs, training sessions, and team gatherings, while managing calendars, budgets, and feedback.Oversee accident and incident cases, coordinating with external contacts, service providers, and internal teams to ensure timely resolution.Define requirements for vehicle procurement and oversee/approve vehicle purchases based on operational needs.Approve vehicle allocation, usage guidelines, cost limits, and maintenance priorities.Work closely with Admin and Finance to identify and resolve settlement discrepancies.Conduct weekly and monthly performance reviews, present fleet results to leadership, and manage operational escalations.Identify operational gaps and implement initiatives to improve fleet efficiency, rider productivity, cost control, and service quality.Ensure compliance with company operational policies, safety standards, and fleet procedures.