Customer Support Representative

Back to careersHiring in KathmanduCustomer Support RepresentativeKathmandu, NepalCustomer SupportFull-timeThe OpportunityBe the voice of Nepal's #1 signage company. As a Customer Support Representative, you'll help customers get answers fast — order updates, delivery questions, service requests — and make sure every interaction feels as premium as our products.What You'll DoRespond to customer inquiries via phone, WhatsApp, and social media.Track orders and keep customers updated on production and delivery.Log issues and coordinate with sales and production for quick resolution.Collect customer feedback and flag recurring issues for improvement.What We're Looking ForFriendly, patient communicator in Nepali and English.Fast, organized responder who keeps promises to customers.Comfortable using chat tools, spreadsheets, and ticketing systems.Prior support or front-desk experience is an advantage.