Social Media & Customer Engagement Executive

Anjuli Foods is looking for an energetic, highly communicative, and sales-driven Social Media & Customer Engagement Executive who can confidently manage customer enquiries, support daily sales operations, and become an active face of our brand on social media.This is a hands-on role combining customer engagement, sales administration and social media content creation. We are looking for someone who is comfortable talking to customers, appearing on camera, and taking ownership of daily tasks.Key Responsibilities1. Administrative & SalesMaintain accurate records of all customer leads received through TikTok, WhatsApp and other social media channels.Follow up on enquiries through phone calls and actively convert leads into sales.Maintain organised records of sales, orders, customer information and related administrative files.Complete daily order closing, documentation and coordination of dispatches.Follow up with customers when required and ensure enquiries are handled promptly.2. Social Media & Customer EngagementRespond professionally and promptly to DMs, comments and customer enquiries across social media.Create engaging content around our products, team and daily operations.Be comfortable appearing as the face of Anjuli Foods on TikTok and other social platforms to explain products, engage with customers and sell when required.Record, organise, edit, post and repost social media content.Identify opportunities to turn customer questions, daily activities and products into engaging social content.