NOC Engineer

Job SummaryThe NOC Engineer is responsible for monitoring, managing, troubleshooting, and maintaining an organization's network and IT infrastructure. The role involves 24/7 monitoring of network performance, identifying and resolving incidents, coordinating with internal and external teams, and ensuring high availability and reliability of critical network services.Key ResponsibilitiesMonitor network, servers, systems, and telecommunications infrastructure using NMS/monitoring tools.Detect, analyze, and troubleshoot network outages, performance issues, and service degradation.Handle network incidents, alerts, and service requests according to established SLAs.Perform first- and second-level troubleshooting for routers, switches, firewalls, links, and other network devices.Monitor bandwidth utilization, latency, packet loss, CPU/memory utilization, and network availability.Escalate complex technical issues to senior engineers, vendors, or relevant technical teams.Perform configuration checks and support network changes, upgrades, and maintenance activities.Maintain accurate incident logs, network documentation, and troubleshooting records.Coordinate with field engineers and service providers for link and infrastructure-related issues.Prepare daily, weekly, and monthly NOC reports on incidents, uptime, outages, and network performance.Conduct root-cause analysis (RCA) for major or recurring incidents.Ensure compliance with network security, operational, and change-management procedures.Support preventive maintenance and capacity monitoring.Participate in planned maintenance, emergency restoration, and disaster-recovery activities.Provide technical support for network and connectivity-related customer issues where required.Work in shifts, including nights, weekends, and public holidays, as required by the NOC operation.Required QualificationsBachelor's degree in Computer Engineering, Electronics & Communication Engineering, Information Technology, Computer Science, or a related field.Relevant professional certifications such as CCNA, CCNP, Network+, or equivalent are an advantage.Typically 1–3 years of experience in NOC, network operations, telecommunications, or IT infrastructure.Fresh graduates with relevant technical knowledge and certifications may also be considered for junior positions.