Front Desk Executive

Position: Front Desk Executive- Bhaktapur No. of Vacancy: 1 Job Level: Entry Contract of Employment: Full-time Job Location: Naya Thimi, Bhaktapur, Qualifications: Minimum +2 Completed Experience: Freshers are encouraged to apply Apply before: 2026-10-23 Skills and Knowledge Excellent communication skills both in Nepali and English Pleasing personality Excellent customer relationship skills Good knowledge of MS-Excel and MS- Word Job Duties & Responsibilities Handle walk-in customers professionally and provide effective front desk support Prepare and manage daily bank cash deposits and ensure timely deposit reconciliation Assist customers with inquiries related to internet packages, billing, renewals, account status, and company services Process bill entries, cash handling, and billing-related support accurately Create, update, and assign tickets/tasks for customer issues and concerns Coordinate with technical and field teams for timely issue resolution and service fulfillment Provide first-level technical troubleshooting for internet connectivity, router configuration, Wi-Fi issues, and service interruptions Follow up on customer renewals, pending Support requests, installations Support customer retention activities by handling escalations, churn-risk customers. Promote package upgrades, value-added services, and upselling opportunities to support revenue growth Handle account-related support, service modifications, and customer verification processes Maintain proper documentation, operational discipline, service quality, and positive customer experience standards Ensure professional communication, teamwork, coordination, and compliance with company policies and procedures Support Help Desk operations through timely response, escalation handling, and service assurance activities Assist customers through phone calls, emails, and in-person support channels when required