Lead Site Reliability Engineer (SPOC)

Roles & Responsibilities: ● Responsible for managing the local 24x7x365 rotational SRE team and helping with the execution of our vision and timely goals as directed by SRE Manager and Production Engineering Sr. Management. ● Closely collaborate with SRE Manager for day-to-day operations, reviews, reporting, etc. ● Lead SRE is a technical escalation point and mentor for local 24x7x365 rotational SRE team. What we’re looking for: ● 8+ years of working experience in monitoring, scripting, system engineering and Troubleshooting ● Solid grasp of Windows & Linux systems including networking concepts ● Experience with monitoring tools such as CloudWatch, Site24x7, VictorOps, Sentry, ELK Stack, Prometheus, Grafana, New Relic, Pingdom, TICK stack, etc. ● Experience with Amazon AWS (EC2, S3, CloudFront, Route53, RDS, autoscaling, etc.) and other cloud platforms. ● Knowledge in Agile development environment ● Strong Presentation and communication skills (English required) ● Strong collaboration skills [RK1] [RG2] ● Excellent troubleshooting and analytical skills ● Strong sense of urgency and ownership over critical problem areas ● Experience with managing 24×7 rotational team ● Excellent time management and organizational skills with an aptitude towards creative problem solving. You will have an opportunity to: ● PARTICIPATE in a 24×7 rotation for production issue handling and escalation ● PERFORM technical root causes analysis and outlines corrective action for given problems ● PARTNER with engineering & product teams to provide high available and reliable systems, while building best practices and standards. ● WORK with the broader team to maintain high performance, flexible and highly scalable web, and mobile based applications ● PROVIDE reliable solutions to a variety of problems using sound problem solving techniques ● MAINTAIN the business continuity by driving the opportunity of making systems highly resilient. ● ACHIEVE engineering excellence by implementing standard practices and standard