Customer Service Representative ID-1120

We are looking for an experienced and customer-focused Customer Service Representative (CSR) to handle customer inquiries, complaints, order-related concerns, and service requests across multiple communication channels. The role also involves coordinating with internal teams, following up on customer cases, and supporting daily customer-service operations.Location: Panipokhari, KathmanduWorking Hours: 10:00 AM – 6:00 PM Responsibilities: Handle incoming and outgoing customer calls professionally.Respond to customer queries through calls, WhatsApp, Viber, and other communication channels.Register, track, follow up, and resolve customer complaints within defined timelines.Provide accurate updates regarding orders, deliveries, complaints, and service requests.Coordinate with Logistics and other departments regarding delayed, pending, or problematic orders.Maintain accurate records of customer interactions, complaints, and resolutions.Identify recurring customer issues and escalate them appropriately.Support the Supervisor with daily customer-service operations and workflow.Assist with team coordination and task allocation when required.Handle basic team coordination in the Supervisor's absence.Ensure pending customer cases are properly followed through to closure.Follow company SOPs and customer-service standards.