Ticketing Officer

We are seeking a detail-oriented and reliable Ticketing and Documentation Officer to manage flight reservations, ticketing, visa assistance, and travel documentation. The ideal candidate should have strong communication and client-handling skills, good knowledge of international travel requirements, and hands-on experience with ticketing and GDS systems. The role also requires accuracy, timely follow-up, teamwork, and the ability to work flexible hours.Key ResponsibilitiesHandle flight reservations, ticket issuance, cancellations and changes, and give clients accurate fares, schedules and seat availability.Guide clients through visa requirements and applications, collect and verify their documents, and liaise with embassies, consulates and visa agencies.Respond to client inquiries by phone, email, text or in person, and keep clients updated on requirements.Maintain accurate booking records, client databases and itineraries.Resolve minor client issues professionally, and escalate serious cases, visa rejections or urgent problems to your supervisor.Stay current on visa policies, entry requirements and airline regulations.Support your supervisor with trip summaries and reports, and work closely with other departments.