Customer Support Representative

Customer Support RepresentativeApply Now Job Level : JuniorDepartment : Sales & SupportOpenings : 2Date Posted : 2026/02/04Job Type : Full Time (Onsite)Experience : Experience in customer service or technical support is a plus, but freshers are welcome to apply — with your commitment, we’ll build the experience together.Deadline : 2026-09-30🚀 Join RestroX – The Restaurant Software RevolutionPosition: Customer Support Representative (Freshers are welcome)Location: Pokhara & KathmanduDepartment: Customer Success🔥 Your RoleAs a Customer Support Representative at RestroX, you’ll be the first point of contact for restaurant partners, ensuring they get maximum value from our software. You’ll guide users, resolve issues, and help shape an excellent support experience—making RestroX the easiest choice for every restaurant.✅ Responsibilities • Respond to customer queries via phone, email, and chat. • Guide new clients through software setup and onboarding. • Troubleshoot user issues and coordinate with the technical team for swift resolution. • Maintain accurate records of customer interactions and feedback. • Ensure high levels of customer satisfaction and retention. • Contribute ideas to improve our support process and user experience.🧠 What We’re Looking For • Strong communication and interpersonal skills (spoken and written). • Problem-solving mindset with a calm, patient attitude. • Interest in software, technology, and helping others. • Bonus: Familiarity with restaurant operations or POS systems.🎁 What You’ll Get • Competitive base salary + performance incentives. • Friendly, growth-focused work environment. • Training, mentorship, and clear career growth opportunities. • Paid time off and festival holidays. • The chance to grow with Nepal’s leading restaurant tech startup.📩 Apply now by sending your resume and a short introduction to jobs@blacktech.com.npLet’s simplify restaurant management across Nepal, together!Apply Now