Front Desk Executive

This is a full-time on-site role for a Front Desk Receptionist, located in the Pimbahal, Patan, Lalitpur District. The Front Desk Receptionist will oversee receptionist duties, greet and assist guests with professionalism, manage customer service inquiries to ensure a positive guest experience, and basic digital marketing duties.Vacancy: 2 Responsibilities: Responsibilities:Guest Reception & Experience ManagementWarmly welcome guests and provide culturally informed introductions to the property and its heritage significance.Manage check-in and check-out procedures efficiently, ensuring accuracy in documentation and billing.Handle guest inquiries, special requests, and complaints professionally, ensuring high guest satisfaction.Provide information about Patan, Sulimha Square, heritage sites, restaurants, and transportation.Coordinate airport transfers and assist with travel arrangements when required.Reservation & Booking ManagementManage reservations through booking platforms, email, phone, and walk-ins.Verify booking details, payment methods, and reservation policies.Monitor room availability and update booking systems in real time.Identify and report suspicious or fake bookings.Ensure compliance with cancellation and pre-authorization policies.Administrative & Office OperationsMaintain accurate guest records and documentation in accordance with local regulations.Prepare daily arrival and departure reports.Handle cash, POS transactions, online payments, and maintain financial accuracy.Maintain organized filing systems for guest data and operational records.Coordinate with housekeeping to ensure room readiness and status updates.Heritage & Cultural RepresentationCommunicate the history and cultural significance of the Newari heritage & structure to guests.Ensure preservation-sensitive practices are followed in daily operations.Encourage respectful guest behavior aligned with heritage conservation standards.Customer Service & CommunicationRespond promptly to emails, social media inquiries, and online booking platform messages.Maintain a professional tone in all written and verbal communication.Manage guest feedback and online reviews with timely and thoughtful responses.Coordinate with internal departments to resolve operational issues quickly.Digital Marketing (Basic)Assist in capturing photos and short videos of rooms, architecture, and guest experiences.Support content posting on social media platforms such as Instagram, Facebook, and TikTok.Operational CoordinatorLiaise with housekeeping and maintenance to ensure operational efficiency.Perform lobby cleanliness and presentation standards.Compliance & SafetyEnsure guest identification and passport verification procedures are properly followed.Maintain confidentiality of guest information.Follow safety protocols and emergency response procedures.Adhere to company policies and heritage preservation guidelines.