Customer Support Associate

Tigg is Nepal’s No. 1 cloud accounting platform, trusted by 3,000+ businesses across the country. We are a rapidly growing technology company focused on making accounting and business management simpler, smarter, and more accessible. As we continue to grow, we are strengthening our product, technology, and team to serve a larger customer base.We are looking for a Customer Support Associate to help Tigg users get the best experience from our platform. You will work directly with customers to understand their questions, solve accounting and software-related issues, guide them through Tigg features, and make sure their concerns are properly followed through to resolution.This role is suitable for someone who enjoys working with customers, has a good understanding of basic accounting, and is interested in building a career at the intersection of accounting, technology, and customer experience.What You’ll Be Responsible ForSupport customers through phone, help desk, email, and other support channels.Understand customer issues and provide clear and timely solutions.Help users with accounting workflows, transactions, reports, and Tigg features.Troubleshoot software, configuration, and operational issues.Escalate technical or complex issues to the appropriate internal team and follow up until resolution.Maintain proper records of customer issues and resolutions.Identify recurring customer problems and share feedback with the product and customer experience teams.Continuously learn new Tigg features and help customers use the platform effectively.