Sales Support Executive

Job Summary:Responsible for managing customer communication, supporting order processing, and ensuring smooth coordination between sales, accounts, and logistics. The role focuses on follow-ups, billing conversion, product communication, and maintaining accurate records to drive operational efficiency and customer satisfaction.Key Responsibilities:Conduct regular tele calling with industry customers for inquiries, order follow-up, billing status, and feedbackFollow up on customer orders and ensure timely order punching in the system (Bizom/ERP)Convert unbilled customers into billed customers by coordinating with sales, accounts, and logistics teamsCoordinate and follow up on new product development and launches through calls and emailsCommunicate product features, benefits, pricing, and new product information to customersSupport processing and execution of commercial orders till billing and dispatchAssist in stock movement, rotation, and stock clearance activitiesTrack sales performance of billed customersMonitor slow-moving and fast-moving stock for customersMaintain accurate records of customer interactions, follow-ups, billing status, and documentation in Excel/CRM/BizomSupport the sales team with lead information, order status, and customer coordinationPrepare and share periodic reports on follow-ups, order punching, billing status, and system activities