Client Servicing Executive

Key Responsibilities Manage day-to-day communication with clients through phone calls, emails, and meetings. Handle client inquiries, concerns, and complaints professionally and promptly. Build and maintain long-term relationships with clients. Coordinate with internal departments to ensure timely completion of client deliverables. Monitor and oversee clients' brand activities and marketing campaigns. Ensure social media posts and campaign deliverables are published according to schedule. Track project progress and provide regular updates to clients and management. Prepare monthly performance reports and campaign summaries. Maintain accurate records of client communications and project details. Develop and recommend marketing plans and strategies to help clients achieve their business goals. Identify opportunities for business growth through client referrals and upselling. Achieve monthly and yearly KPIs and client satisfaction targets.