Customer Service Representative

CUSTOMER SERVICE REPRESENTATIVE Lagankhel, Lalitpur, Nepal 20,000/month Full Time Apply For Job Apply for this job Position Applied US Healthcare RecruiterCustomer Service RepresentiveAudit AnalystL1 Support ExecutivePatient Care Nurse Click or drag to upload your CV Kantipur Management Private Limited (KMPL) is an ISO certified company. We specialize in Business Process Outsourcing and Talent Sourcing services. We have grown from a Human Resource services company to specialize further in managing contact centers, talent outsourcing, sales, and marketing. The professional team at KMPL acknowledge our customer centric approach and follow thorough understanding in meeting the customer expectations from the start of our journey, together.JOB DESCRIPTIONTarget identification and sales planningActively manage your own pipeline of qualified prospects.Work with the management team to prioritise prospects.Sales AdministrationMaintain updated sales records and prospect status on the CRM platform.Work closely with the management team to forecast and allocate resources for new prospects, requests, and requirements.Customer SupportAnswer all questions related to Zegal and escalate when necessaryEducate and empower our customers to become better Zegal usersProactively look for solutions to problems and propose improvements if something could work betterDrive product change and improvement to make Zegal the leading support platformUpdate and maintain CRM with engagement activitiesJOB SPECIFICATIONAbility to empathise with customers in a genuine way that lets them know you care about their issues.Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation.Account management experience and experience in building and nurturing longer-term relationships with clients.6 months of experience in selling to small and medium enterprises and/ or Customer Service.EDUCATION DESCRIPTIONIntermediate CompletedApplying Procedure:Interested candidates meeting mentioned criteria are requested are requested to send their resume at recruitment@kantipurmanagement.com.np by mentioning position applied. Job Overview Job Function: Customer Service Industry: ISP/Telecom Job Location: Lagankhel, Lalitpur, Nepal Education: +2/Intermediate Passed Jobs Availability: Full Time/Part Time Offered Salary: NRs.20,000/Month Min. Experience: Not Required No. of Openings: 40+ Preferred Gender: Any Job Skills: Communication Skills Active Listening Empathy Patience Conflict Resolution Positive Attitude CRM Tools Knowledge Professionalism Learning Agility Adaptability Collaboration Learn More About Our Services Contact Us