Telesales / Customer Service Representative

We are seeking a motivated, customer-oriented, and communicative individual to join our team as a Telesales & Customer Service Representative. The selected candidate will be responsible for handling customer inquiries, promoting company offers, following up with leads, maintaining customer relationships, and supporting customer retention and sales activities. The role also involves resolving basic customer issues, maintaining accurate records, and ensuring a positive customer experience through phone calls, live chat, WhatsApp, and other communication channels.Key ResponsibilitiesContact customers through phone calls, WhatsApp, live chat, and other assigned communication channels.Follow up with new leads and existing customers to promote company products, campaigns, bonuses, and special offers.Encourage customer engagement, deposits, repeat transactions, and long-term loyalty.Handle customer inquiries related to accounts, payments, promotions, and basic system issues.Conduct customer retention, reactivation, and follow-up activities to maintain customer relationships.Identify inactive customers and implement appropriate reactivation efforts.Check customer account information and transaction status through the Back Office system.Provide clear, polite, and accurate information while following company SOPs, scripts, and escalation procedures.Record and update customer interactions, inquiries, and cases accurately in the CRM system.Monitor pending cases and coordinate with the Payment and other relevant teams to ensure timely resolution.Escalate payment, account, or technical issues to the appropriate department when necessary.Track customer feedback and provide updates until issues are resolved.Support customers during payment delays, system issues, or maintenance periods.Achieve assigned daily, weekly, and monthly sales, service quality, response time, and productivity targets.Prepare and submit activity and performance reports as required.