Collection & Recovery Officer ID-1134

We are looking for a responsible and proactive Collection & Recovery Officer to manage customer collections, follow up on outstanding payments, and support the timely recovery of receivables. The role requires regular customer communication, strong follow-up, accurate record keeping, and close coordination with the Sales and Finance teams.Location: Dhobighat, LalitpurWorking Hours: 9:30 AM – 5:30 PM Responsibilities: Follow up with customers through calls, messages, emails, and field visits regarding outstanding and overdue payments.Maintain and regularly update customer outstanding and collection records.Monitor payment commitments and follow up on promised payment dates.Communicate with customers regarding invoices, due dates, outstanding balances, and account statements.Coordinate with Sales and Finance teams regarding pending payments, credit limits, and customer accounts.Handle payment-related queries and coordinate internally to resolve collection issues.Support customer account reconciliation and maintain proper collection documentation.Prepare regular collection, recovery, and outstanding-payment reports.Conduct customer visits for payment collection and recovery when required.Maintain professional customer relationships while ensuring effective follow-up on receivables.Escalate significantly overdue or unresolved accounts to the appropriate team.