Help Desk Executive

Position: Help Desk Executive- Bhaktapur Apply before:2026-10-23 No. of Vacancy: 1 Job Level: Entry Contract of Employment: Full-time Job Location: Naya Thimi, Bhaktapur Working Hours9:30AM – 5:30PM Qualifications: Minimum +2 Completed Experience: Freshers are encouraged to apply Skills and Knowledge Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice. You love to listen You are customer centric. Passion for care, curious to listen and empathetic in nature. Enthusiastic and Problem Solver Ability to work as part of a team to achieve individual and team results Ability to ask prying questions and diffuse tense situations. Strong time management and decision-making skills. Adaptability and accountability. You have the flexibility to work any shift Expected Job Duties & Responsibilities Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed. To register the ticket on proper support ticket heading. Providing customers with the organization’s service, product, and features information. Making sales or recommendations for products or services that may better suit client needs. Renewing packages, collecting payment providing bill to customers. Handling accounts and billing issues for customers. Engage in inactive customer follow-up when required. Taking part in training and other learning opportunities to expand knowledge. Provide effective resolutions to all the escalated issues. Empathize with the customer and build the rapport. Correct escalation to upstream and downstream department Adhering to all company policies and procedures.