Outbound Holiday Specialist ID-1096

We are looking for an experienced Outbound Holiday Specialist to manage international holiday enquiries from consultation and itinerary planning through booking and after-sales support. The role combines outbound travel operations, sales, client relationship management, supplier coordination, and support for junior team members.Location: Uttardhoka, KathmanduWorking Hours: 9 AM - 5 PM Responsibilities: Handle end-to-end outbound holiday enquiries, including consultation, itinerary design, costing, booking, and after-sales support.Design customized and packaged international holiday itineraries covering flights, accommodation, tours, transfers, travel insurance, and visa requirements.Coordinate with airlines, hotels, international suppliers, and Destination Management Companies (DMCs) to obtain rates and confirm bookings.Ensure accurate booking documentation, invoicing, payments, and collections.Assist clients with flight changes, emergencies, itinerary adjustments, and other travel-related issues.Stay updated on international destinations, visa requirements, travel advisories, market trends, and competitor offerings.Convert enquiries into confirmed bookings through consultative selling and effective follow-up.Build long-term relationships with clients and referral sources.Upsell and cross-sell travel products, upgrades, insurance, and additional tours.Work toward assigned individual and team sales/revenue targets.Train, mentor, and support junior staff and new team members.Review itineraries and quotations prepared by junior staff for accuracy.Develop and maintain relevant SOPs, checklists, and training materials.Handle escalated or complex outbound travel enquiries.Coordinate with international offices to align pricing, promotions, and supplier arrangements.Maintain accurate booking and CRM records and prepare regular sales and pipeline reports.