Guest Support & Admin Assistant ID-1119

We are looking for a highly organized and customer-focused Guest Support & Admin Assistant to manage guest communication and support the day-to-day operations of short-term rental properties.Location: RemoteWorking Hours: 9:00 AM – 6:00 PM (Brisbane Time Zone) Responsibilities: Guest SupportManage guest communication across Airbnb, Booking.com, VRBO, direct bookings, and other relevant channels.Handle pre-arrival, during-stay, and post-stay communication.Assist guests with access issues, special requests, complaints, noise concerns, and cleaning-related issues.Provide prompt, professional, and accurate responses to guest inquiries.Escalate safety issues, major property damage, refund requests, and serious complaints with clear documentation.Maintenance CoordinationLog and track property and maintenance issues in the property-management system.Coordinate with cleaners, maintenance teams, tradespeople, and other service providers.Communicate the issue, location, priority, and required action clearly.Follow up until maintenance issues are resolved.Keep guests and relevant internal stakeholders updated on progress.Maintain accurate property-status information and operational notes.AdministrationMaintain accurate reservations, guest notes, tasks, and issue records in the PMS.Complete routine administrative tasks assigned by the operations lead.Follow established SOPs and operational procedures.Identify missing information, potential risks, and unresolved issues early.Maintain accurate and organized records across day-to-day operations.