Tour and Ticketing Officer

We are looking for a detail-oriented and customer-focused Tour and Ticketing Officer to manage airline reservations, ticket issuance, rebooking, and outbound travel-related ticketing operations. The ideal candidate should have experience in handling international travel bookings and providing excellent customer service.Key ResponsibilitiesHandle domestic and international airline ticket reservations and issuance.Manage ticket rebooking, cancellations, refunds, and itinerary changes.Provide accurate fare quotations and travel information to clients.Assist customers with travel schedules, baggage policies, and visa-related travel information.Maintain accurate booking records and customer data.Resolve customer queries and ticketing-related issues professionally.Plan and coordinate domestic and international tour packages.Prepare tour itineraries and quotations based on client requirements.Coordinate with hotels, transport providers, guides, and travel partners.Handle tour bookings, confirmations, modifications, and cancellations.Provide clients with information about tour packages, destinations, inclusions, and exclusions.Coordinate with sales and holiday teams for smooth travel operations.