Senior Client Servicing Executive

Key Responsibilities Manage day-to-day communication with clients. Understand client requirements and provide appropriate solutions. Coordinate with internal teams to ensure timely project/service delivery. Maintain strong and professional relationships with clients. Handle client queries, feedback, and complaints. Prepare quotations, proposals, reports, and client updates when required. Follow up with clients regarding ongoing projects, payments, and requirements. Identify opportunities for upselling and cross-selling services. Maintain accurate records of client communication and activities. Ensure high levels of client satisfaction and retention.