Customer Service Supervisor

Customer Service Supervisor Seasonal Customer Service Supervisor Initial Wage Range: $18.00 to $23.00 per hour – $18/hr Base Pay plus $3/hr Attendance Bonus plus $2/hr End of Season Bonus Working Conditions: Five to six days a week including weekends, between 6:30am-8:00pm with 1/2 hour lunch. Days off vary. 35 to 40 hours per week. Supervisor: Customer Service Manager Time Essential duties and responsibilities 20% Reservations Department Supervision – Responsible for: Provide department supervision when called upon by the Customer Service Manager. Performing reservations duties as needed. 60% Customer Service Department Supervision – Responsible for: Training and daily supervision of department staff Ensuring department accuracy in completion of client documents and sales transactions Overseeing the scheduling of daily work assignments Identifying and promoting CDW and rental item sales expectations Maintaining rental item inventory quality and quantity Staff direction and interpretation of company policy as needed to ensure customer satisfaction and resolve customer problems Resolving customer problems promptly and efficiently in the best interest of the company and to the maximum satisfaction of the client Preparing damage assessment work orders and presenting them to customers for collection Coordinating customer compensation decisions with the General Manager Directing staff support in end of season shut down activities Performing Customer Service duties as needed 20% Other – Responsible for: Assisting in building security, securing trade secrets and keeping confidential and other proprietary information secure Assisting maintenance and housekeeping departments Assisting General Manager in authoring client and company correspondence Assisting General Manager in completion of accounting and bookkeeping activities Assists in selling of motorhomes Other duties as assigned Education: Bachelor degree or similar preferred Experience: 1 to 3 years of supervisory level experience. If no degree, 2 to 5 years of supervisory level experience Knowledge, Skills and Abilities: Must be 21 years of age Ability to effectively motivate, direct and supervise staff Ability to clearly and effectively communicate organizational expectations to subordinates Ability to effectively manage multiple, ongoing activities, assignments or projects Ability to assist with the operational management of the company Strong writing skills in customer and employee correspondence. Strong verbal and written communication skills. Self starter, with ability to logically think through a project, and follow through to completion Ability to identify department goals, develop programs, policies and procedures to reach those goals Ability to resolve customer complaints in a polite and courteous manner Ability to pay consistent attention to detail Ability to make sound fiduciary decisions when negotiating financial settlements with customers, balancing customer needs with company goals Ability to sell motorhomes Ability to successfully accomplish basic accounting and bookkeeping activities Able to accurately type 40 words per minute Familiarity with computers as well as Excel, Word, Access and Outlook preferred. Peachtree accounting software experience helpful Must have consistent and reliable work attendance and be to work on time Must be bondable Must have a valid Alaska driver’s license and have, and maintain, a very good driving record Must be able to work through October 4th, including weekends and holidays. Must punch in and out for the workday and for your lunch break.