Operations Supervisor and Marketing Manager-ID 1183

We are looking for an experienced and organized Operations Supervisor and Marketing Manager to manage warehouse operations and coordinate the complete order-to-delivery process. The ideal candidate will ensure smooth coordination between reception, storekeepers, accounts, loading staff, and delivery drivers while maintaining inventory accuracy, timely dispatch, and customer satisfaction.The role will also support the implementation of a digital order management system and assist in setting up warehouse operations at a new location.Location: Mulpani, Kathmandu, with setup support for NarayanghatWorking Hours: 9AM -5PM Responsibilities: Supervise reception staff, storekeepers, loading staff, and delivery drivers on a daily basis.Ensure every order follows the correct process, including credit checks, approvals, gate passes, loading, tax invoicing, and delivery.Monitor pending orders and maintain dispatch turnaround targets, aiming to load approved orders within four hours.Verify loading accuracy, particularly for roll-based products such as carpets, PVC, and curtains.Identify significant differences between estimated and actual product quantities and coordinate with the accounts team before invoicing.Manage stock receiving, inventory counts, returns, and restocking procedures.Conduct weekly stock counts and monthly inventory reconciliations, investigating and resolving discrepancies.Coordinate delivery routes, vehicle allocation, and delivery confirmations.Lead the implementation of the digital order management system by training staff, collecting feedback, reporting issues, and reducing reliance on paper gate passes.Support the setup of the Narayanghat warehouse, including layout planning, staffing, and operational processes.Resolve dealer complaints regarding incorrect, short, or damaged deliveries promptly.Monitor operational KPIs and implement improvements to order processing, inventory accuracy, and delivery efficiency.